A few months ago, Scott Stratten was suffering from what he terms “inbox paralysis.” A marketing consultant in Oakville, Ontario, he had 500 old messages in his inbox, all needing responses. “I felt so guilty, I couldn’t even bring myself to open my email,” he says.

In desperation, he decided to delete all his messages. He then sent an email blast to 400 people on his contact list, telling them a lie. He made up a story that his Internet service provider had informed him that some emails weren’t getting through, and that was why friends and clients never heard back from him. “People were very empathetic,” he says, “and it allowed me to start fresh.”

An article by by Jeffrey Zaslow of the Wall Street Journal (reprinted here in the Northwest Florida Daily News).