Google Productivity Suite

Google has tipped it’s hand regarding it’s Office competitor.  This post on the Gmail Blog announces that:

Contacts now works more like the rest of Gmail, so if you know how to use Gmail, now you should automatically feel comfortable in Contacts too

It’s all good stuff, but improving the look and feel of Contacts (as well as Gmail itself) has brought even more light to the disparity that exists between mail, contacts and the Task functionality Google provides.  Keyboard shortcuts, configurable with tags on a full screen  – both GMail and Contacts look really good.  Tasks are still a little pop up with a beyond skinny interface and feature set.  It looks really bad in comparison.

In fact it looks so bad, I don’t believe for a moment that anyone at Google is happy with the red headed step child that pops up in the lower right corner.  When you consider the promise available with a tight integration with the other Google tools, the Task implementation is the biggest untapped opportunity they have.

I’ve said it before, I would love to have a tight GTD oriented task management tool built in to Google that would compare favorably with OmniFocus.  They have everything in hand to produce a killer application.  I’m guessing it already sits on a desktop somewhere waiting for the blessing to be rolled out to the public.

First Impressions of Gist

Earlier this year I started casually using an online product called Gist.  My first impressions led me to put it in to the same category as Plaxo – but my recent experience has broadened my perspective:

Yesterday, I added a friend to my contacts.  My friend, “Chris”, works as a building inspector for a nearby city.  The GMail account I was using is set up in Gist to receive updates – so a contact record for Chris was created.  One of the nagging problems with the Gist import is that it assumes that the domain name of the contact is the employer of the contact.  That’s not commonly the case for my friends – I’m using their personal mail account rather than their business account.  I went in to Gist and removed Time Warner (Road Runner) as the employer and entered the name of the local city.  Today, I realized that Gist had automatically created a company and had figured out the contact information for the city – automagically.

You can see where they are trying to go with the product.  The application aggregates mail and calendar events with content from a variety of social media sources.  Theoretically, you could use it to plan your day so that you are up to date on a contact’s correspondence across the broad spectrum of outlets available to people today.  It’s definitely a beta product – and one which will someday cost money to use – but I can see it carving a a unique position for itself in the marketplace.

Cloud Services Fail, but Infrequently

Don't panic about cloud based application failures

“Gmail isn’t working – OMG.  Call out the National Guard”

The recent discussion around the failure of some notable cloud based web services has reminded me of a comparable discussion in the transportation industry.  The number of fatalities associated with automobiles greatly exceeds those associated with air travel.  Why is that people assume otherwise?  Because when a plane crashes to the ground the loss of life is sudden and dramatic.  When an individual dies in an auto accident we are conditioned to view it as less significant.

What’s the point?  Gmail failed last week.  Amazon S3 failed the week before.  Twitter fails weekly (or so it seems).  These are large public outages which drive a lot of media coverage.  On the other hand, the daily (or more likely hourly) outages individuals encounter with their own tool set receive little or no media coverage. There is no way to measure them.  There is no way to report on the collective impact on productivitity associated with thousands of individual mail servers being crushed under the weight of spam.

Large scale service delivery firms that focus on service excellence will eventually drive down these failures.  You and I will continue to build things that break.  Oh well.